Apple has offered to replace some iPhone 18 Pro Max devices after a small number of customers on the AT&T network suffered a cellular connectivity issue. The bug surfaced two weeks after the $1,299 handset reached the market, making it Apple's most expensive phone apart from its upcoming foldable, the iPhone Duo. Apple said it identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls. The company released iOS 27.0.1 and a carrier settings update to keep the bug from hitting additional devices, but said the software will not restore cellular connectivity on units already affected, which require a hardware replacement. Those customers can contact Apple Support or AT&T, or visit an Apple Store or AT&T location for next steps.
Apple Inc.Apple must replace iPhone 18 Pro Max units hit by a cellular connectivity bug that software cannot fix, requiring hardware replacement.
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