Bangkok Bank has announced it will discontinue its internet banking service, Bualuang iBanking, from 15 December 2026 onwards. The bank sent an email to customers and posted an announcement on its website, citing certain limitations of the service that prevent it from fully developing new features and enhancing security, making it necessary to stop offering the service through this channel. It advised customers to switch to Bangkok Bank's mobile banking service, which is a more secure and more complete channel. For scheduled transaction services via Bualuang iBanking, the bank will discontinue the service from 1 November 2026 onwards, and scheduled transactions set to take effect from 15 December 2026 will be automatically cancelled. The bank advises customers to set up new scheduled transactions in the Bangkok Bank mobile banking app. Customers who have previously used the Bangkok Bank mobile banking app can log in again using their existing Mobile PIN, or use their debit card number and debit card PIN, or request a first-time access code at a bank branch or ATM. Customers who have never used the service can register in the same way, and if their information is not up to date, they must verify their identity at a bank branch before using the service, using a national ID card for Thai nationals or a passport for foreigners.
Bangkok Bank PCLBangkok Bank is discontinuing its Bualuang iBanking service, citing limitations preventing new features and security enhancements, and directing customers to its mobile app.
