British Gas owner Centrica plans to cut approximately 1,300 jobs over two years as part of an overhaul of its customer services and support teams. The reductions include about 500 contact-based roles in customer operations and additional cuts to offshore outsource support jobs, leading to an approximately 14% reduction in the customer operations workforce. The company is also proposing to reduce roles within group support functions to improve efficiency. Centrica said the overhaul responds to structural changes in customer behavior, with around 90% of customers now using digital support methods and customer contact falling sharply. A spokesman added that the company continues to invest in areas of demand, including recruiting more engineers and hiring 500 apprentices this year.
Centrica PLCCentrica plans to cut 1,300 jobs, a cost-cutting restructuring that signals operational challenges and potential margin pressure.