ServiceNow IncNOW
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Artificial Intelligence
ServiceNow IncServiceNow IncServiceNow announced AI Workflow Factory and Autonomous Engineer, solutions that discover where AI can improve work and deliver one unified way to build, run and extend AI workflows across the enterprise. Announced in India at World Forum Mumbai, the launch reinforces India's role as a key market for governed, enterprise-wide AI transformation, with ServiceNow's partner ecosystem in India adopting AI Workflow Factory and deploying new developer capabilities including unattended coding for autonomous planning, building and testing of implementation work. AI Workflow Factory is a continuous workflow improvement loop that connects Process Mining, Autonomous Engineer and Build Agent, and App Engine, all governed by AI Control Tower, so that each outcome reveals the next opportunity for multi-process improvement. Amit Zavery, President, Chief Operating Officer and Chief Product Officer of ServiceNow, said AI Workflow Factory brings the full cycle of reinvention onto the ServiceNow platform so teams can move from idea to impact continuously with control and governance built into every step. ServiceNow cited its 2026 Enterprise AI Maturity Index showing enterprise AI investment in India grew 119% in a single year, one of the strongest showings among the markets surveyed. AI Workflow Factory is globally available today, while Autonomous Engineer Early Access is available on request.
ServiceNow Inc