FedEx and United Parcel Service last month introduced new shipping security features aimed at protecting companies, especially e-commerce merchants, from fraud, theft and other supply chain risks. UPS launched UPS Secure Commerce, a suite of risk-management services that repackages pre-existing insurance, order visibility and technology products in one place, now supplemented by agentic AI agents; the offering combines UPS's InsureShield shipping insurance, the Parcel Pro shipment management platform and CommerceShield, a tool that screens for fraud during online checkout and analyzes in-transit risks to minimize delivery exceptions and chargebacks. UPS provides insurance through UPS Capital, which last year insured 62 million packages, paid out $132 million in claims and processed 97% of claims within five days. Emarketer projects global e-commerce sales will reach $6.88 trillion this year, representing 21% of total retail sales, and the Merchant Risk Council says 3.2% of that total will be lost to fraud. Meanwhile, FedEx launched FedEx Authenticated Delivery, a premium delivery option that uses a secure QR code authentication to help ensure packages are released only to an authorized recipient, providing an additional layer of protection for high-value and sensitive shipments such as luxury goods, electronics, healthcare, aerospace and collectibles. Neil Gibson, senior vice president of global customer experience at FedEx, said the future of delivery isn't just moving packages quickly but building greater trust throughout the delivery process.
FedEx CorporationFedEx launched FedEx Authenticated Delivery, a QR-code-based secure delivery option for high-value shipments.
United Parcel Service IncUPS launched UPS Secure Commerce, a risk-management suite combining insurance, visibility and AI fraud-screening tools.
