Scailarc, Nokia and Elisa have completed a proof-of-concept demo of a first-of-its-kind mobile calling experience that lets a customer complete a call-related action without answering the call, using IMS Data Channel technology and trusted caller verification enabled through Nokia's Network as Code platform, with the call made on the new Jolla Phone. In the Elisa customer service scenario, Elisa calls about a fibre installation; the customer cannot speak but sees a trusted interactive call screen and selects "Book installation time", Elisa sees the customer move to self-service, and the customer completes the task immediately without answering. Created by Scailarc with support from Nokia and Elisa, the solution brings rich, interactive content into the native phone experience without requiring a separate app, extending the phone call from a voice connection into a trusted media channel before, during and after the call. The solution is based on IMS Data Channel, a 3GPP standard for rich data interactions inside a normal phone call, and works independently of device model or mobile OS ecosystem, with IMS Data Channel interfaces running inside an isolated environment in the phone's native calling app, encrypted data, and Scailarc verifying application content and digital fingerprints to help prevent hijacking. Marko Rapeli, Co-founder and CEO of Scailarc, said the proof of concept shows how the traditional phone call can become a trusted, interactive customer service channel, while Laura Pitkänen, Vice President, Subscriptions and Services, Corporate Customers at Elisa, said Elisa is exploring innovations that make digital services easier and safer, and Shkumbin Hamiti, Vice President, Network Monetization Platform at Nokia, said programmable network capabilities can help developers and service providers create new real-time experiences. The companies see potential for trusted, interactive calling in sectors where identification, timely action and customer confidence are critical, including healthcare, banking, public services, logistics, public safety and legally required customer contacts.
Nokia Corp ADRNokia's Network as Code platform and IMS Data Channel tech enabled the first-of-its-kind trusted interactive call demo.
Elisa Oyj
China Mobile Limited