Toronto-Dominion Bank told some employees in its financial crimes and risk management team that it will deploy software to track their work, according to a recording of a team call reviewed by Reuters and a document TD shared with employees. The program, provided by ActiveOps under the name WorkiQ, will track time spent on browsers, internal chat, and meeting applications, and is described as a tool for employee and wellbeing intelligence. TD said the deployment is standard industry practice, is not AI, and allows managers to more accurately manage workflows, team capacity, and performance, with safeguards to protect privacy. On the call, TD associate vice president Deanna Pacitti said the tool will show pain points and where too much time is spent, and clarified it will not listen to conversations but will indicate if an employee is active in a meeting. A source said 90 to 100 people were on the call, though Reuters could not confirm the number or how many employees would be affected.
Toronto Dominion BankEmployee monitoring software deployment may raise privacy concerns and regulatory scrutiny, potentially harming reputation and employee morale.