Thai Life Insurance Public Company Limited, or TLI, has announced urgent measures to ease the hardship of customers affected by continuous heavy rain and flooding in 32 provinces declared disaster areas. The main measures include extending the premium payment grace period by an additional 60 days from the original grace period due date, covering customers whose premiums are due between September 20 and December 31, 2026. Policies will immediately regain coverage once customers have paid their outstanding premiums. For ordinary installment policies, if cash surrender value is automatically applied to pay premiums during the same period, TLI will waive premium interest if the policyholder contacts the company to pay the premium within 6 months from the due date. In addition, TLI will waive fees for issuing replacement policies and policyholder identification cards in cases of damage or loss for customers who contact the company by February 28, 2027. On claims, customers can carry out transactions through the Thai Life Insurance application, use the fax claim service through partner hospitals, or contact branches and agents under the specified conditions. They can also inquire about policy information, claims, contract renewals, or new policy issuance at the TLI Care Center by calling 1124.
Thai Life Insurance PCLTLI extends premium grace period 60 days and waives interest/fees for flood-affected customers, a customer-relief policy measure.