UPS announced the launch of UPS Secure Commerce, a comprehensive suite of supply chain solutions designed to help companies of all sizes protect against fraud, delivery issues, shipment loss and operational disruption. The portfolio combines three proven UPS offerings: InsureShield Shipping Insurance for shipment protection and fast claims recovery, Parcel Pro for high-value and specialty shipment protection, and CommerceShield technology for proactive shipping and e-commerce risk mitigation. UPS Chief Digital and Technology Officer Bala Subramanian said the suite pairs decades of data and expertise with agentic artificial intelligence to help customers move from reactive to proactive supply chain management. In 2025, UPS protected 1.4 million shippers and insured 62 million packages, with 97% of claims resolved in five days or less. Global retail e-commerce sales reached an estimated $6.4 trillion in 2025, while reported fraud losses represented roughly 3.2% of e-commerce revenue, before the added costs of disputes, refunds, reshipments, claims handling, returns and reputational risk. Brett Hutchinson, co-founder of apparel brand Buru, said claims that once took 20 to 25 minutes each and at least a week to resolve are now filed in minutes and typically resolved within 24 hours.
United Parcel Service IncUPS launched UPS Secure Commerce, a new AI-driven suite of supply chain protection solutions for shippers.
