Vanquis Banking Group PLC

Vanquis, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the next phase of its digital transformation. The selection is a key milestone in Vanquis' broader Gateway programme, the bank's flagship technology modernization initiative designed to create a simpler, more scalable and digital-first organization. Freshservice will help Vanquis bring service management, asset visibility and workflow automation onto a single platform, reducing legacy complexity and enabling greater agility. The platform was chosen for its ease of use, rapid time to value and AI-powered capabilities, giving Vanquis greater flexibility to automate workflows and streamline service delivery. Freshservice will enable faster incident resolution, more efficient request fulfillment and improved employee self-service, with built-in AI automating repetitive tasks and providing insights to improve service performance.