Atlassian's Service Collection Surpasses $1 Billion in Annual Recurring Revenue

Zacks Investment Research··Read original
3▲1 ▼2Impact / 5
Summary · why it matters

Atlassian's Service Collection has surpassed $1 billion in annual recurring revenue in the third quarter of fiscal 2026, growing more than 30% year over year and serving over 65,000 customers including more than half of the Fortune 500. The business is benefiting from expanding AI capabilities, with customers using Service Collection's AI tools resolving issues 13% faster and handling 20% more issues than non-AI users, while the segment accounts for roughly half of all agentic automation runs across Atlassian's platform. More than 60% of deployments now support non-IT functions, significantly increasing Atlassian's addressable market. The Zacks Consensus Estimate for Atlassian's fiscal 2026 and 2027 revenues is pegged at $6.46 and $7.32 billion, respectively, indicating year-over-year growth of 23.95% and 13.29%. However, competition is mounting from Salesforce and ServiceNow, with Salesforce intensifying pressure through its AI-powered Service Cloud and Agentforce ecosystem, and ServiceNow emerging as the most formidable competitor by leveraging its ITSM leadership, AI-native platform, and vast enterprise context engine.

Impact on assets 3

Artificial Intelligence▼ · 2 stocks
Salesforce.com Inc
CRM
▼ NegativeCompetitionrelevance

Atlassian's Service Collection surpassing $1B ARR and growing 30%+ intensifies competition for Salesforce, which is mentioned as mounting pressure through AI-powered Service Cloud and Agentforce.

ServiceNow Inc
NOW
▼ NegativeCompetitionrelevance

Atlassian's Service Collection growth and AI capabilities pose competitive threat to ServiceNow, described as the most formidable competitor but still facing rivalry.

Cloud & Digital Infrastructure▲ · 1 stocks
Atlassian Corp Plc
TEAM
▲ PositiveDemandrelevance

Atlassian's Service Collection surpassed $1B ARR, growing 30%+ YoY with over 65,000 customers, driven by AI adoption and expanding addressable market.

Theme Impact 3

Related news

Global

FICO Study Finds Only 5.2% of Tech Leaders Confident Explaining AI Decisions

FICO released its 2026 State of Responsible AI study, conducted with Corinium Global Intelligence, finding that only 5.2% of surveyed technology leaders are very confident explaining their AI-driven decisions. The survey of 1,004 senior technology, risk, and data leaders found that 71.5% of customer-impacting decisions are still made without AI, and that 37.3% of respondents are neutral or not confident at all in explaining AI decisions. Respondents most often cited AI model development standards, at 71.9%, as the responsible AI practice that would make the biggest difference, followed by interpretable model architectures at 67.9%. While 85.1% said AI has met or exceeded their ROI expectations, only 8.2% of organizations have a single shared AI deployment platform fully in place, and just 2.4% of tech leaders have broadly deployed agentic AI across customer-facing use cases, with 71.5% still in early exploration or pilot phases. FICO chief analytics officer Scott Zoldi said most organizations can tell you where and what their AI decided but far fewer can tell you why, adding that auditability and explainability are nonnegotiable as regulators and customers scrutinize AI use in decision-making.
About megatrends
Artificial Intelligence › AI Applications & Copilots Technology
Artificial Intelligence › Agentic AI & Autonomous Workflows ▼Technology
Read original ↗
Business Wire·1hRead more →
United States
▲

Google and Unity Partner on New AI Gaming Platform, Launch Playground

Google and Unity announced a strategic partnership to build a new, integrated gaming platform coming later this year, combining Google AI, Google's billion-user products, and Unity's game-building engine technology. As an essential part of the partnership, Google's experimental Playground platform is available today, allowing users 18 and older to generate and customize playable games using natural language prompts with no coding required. Later this year, the two companies will introduce Unity Spark, a brand new product built from the ground up for a new generation of creators that maintains an accessible interface while unlocking professional-level mechanics, high-fidelity 3D capabilities, and the flexibility of the Unity runtime. The platform will offer multi-platform distribution across Google's consumer ecosystem, with creators able to log in using their Google Play Games profile for built-in leaderboards, multiplayer matchmaking, and community features from day one. Creators can test Playground at playground.google.com and learn more about Unity Spark at unity.com/spark.
About megatrends
Artificial Intelligence › AI Applications & Copilots ▲Technology
Spatial Computing / AR/VR › XR Content, Engines & Platforms ▲Technology
U · Technology · Positive Unity partners with Google to build a new AI gaming platform and co-develops the Unity Spark product using its engine technology.
GOOG · Technology · Positive Google partners with Unity to build an integrated AI gaming platform and launches its Playground AI game-generation tool.
Read original ↗
Business Wire·1hRead more →
TürkiyeSouth KoreaChinaJapan
▲

ThinkingAI Opens Agentic Growth Platform to Game Studios With Plans From $0

ThinkingAI, which builds autonomous growth software for consumer and gaming companies, has opened its analytics, engagement and agent stack to game studios that buy software with a card instead of a procurement cycle, offering four self-serve plans priced from $0 to $999 a month. The Free tier costs $0 and includes 2 million events a month, 1 project, 1 seat, 12 months of data retention and $10 in Agent Credits for the first month, with no credit card required. Starter costs $199 a month for 5 million events, 2 projects, 5 seats, 24 months of retention and $25 a month in Agent Credits, while Pro costs $399 a month for 10 million events, 2 projects, 10 seats, 48 months of retention and $50 a month in Agent Credits. Team costs $999 a month for 30 million events, 3 projects, 15 seats, 60 months of retention and $100 a month in Agent Credits, and an Enterprise tier is sold by agreement with sales for larger studios with compliance or data residency requirements. Annual billing saves 20%, paid plans are billed through Stripe and can be cancelled at any time, and a studio that outgrows its event allowance moves up a plan inside the product with no re-instrumentation and no migration. The plans follow ThinkingAI's Sept. 16 launch of the Agentic Engine and draw on 10 years of behavioral data across more than 1,500 enterprises and 8,000 applications, including Sega, Krafton, Habby, Century Games, Xiaomi, Yostar, TCL and FunPlus, and are being announced at the ThinkingAI Agentic Game Growth Summit in Istanbul, co-hosted with Mobidictum.
About megatrends
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Technology
Artificial Intelligence › AI Applications & Copilots ▲Technology
Artificial Intelligence › AI Tooling, Data & MLOps ▲Technology
Cloud & Digital Infrastructure › Data Platforms & Analytics Technology
ThinkingAI · Demand · Positive ThinkingAI opened its agentic growth platform to game studios with self-serve plans from $0 to $999/month, expanding adoption of its product.
Read original ↗
Business Wire·3hRead more →
United States
▲

Cramer Says Microsoft's AI Data Center Spending Is Finally Paying Off

Jim Cramer said on the September 30 episode of Mad Money that Microsoft's massive artificial intelligence investment is entering a new phase as the company begins turning its data-center buildout into higher revenue. Cramer noted Copilot now has 30 million users and growing, Azure is accelerating rather than contracting, and Microsoft is beginning to recoup its monster data center investment, which he compared to the payback period Nvidia's Jensen Huang once described for his semiconductors. In its fiscal fourth quarter, Microsoft Cloud revenue increased 27% to $59.3 billion, while Azure and other cloud services revenue grew 43%, and commercial remaining performance obligations rose 84% to $678 billion, including a 25% increase excluding OpenAI. CFO Amy Hood said on September 9 that Microsoft had reduced dock-to-live times for infrastructure by more than 50% over the year, even as capital expenditures reached $41 billion in the June quarter and first-quarter fiscal 2027 spending is expected to exceed $50 billion. Microsoft Cloud's gross margin fell to 65% in the June quarter, and the company generated $19.6 billion of free cash flow while paying $35.8 billion for property and equipment, leaving margins and cash flow worth watching as spending continues to rise.
About megatrends
Cloud & Digital Infrastructure › Mega-cap Hyperscalers ▲Capital
Cloud & Digital Infrastructure › Hyperscale Cloud (IaaS / PaaS) ▲Capital
Artificial Intelligence › AI Applications & Copilots ▲Capital
Artificial Intelligence › AI Data Center & Build-out ▲Capital
MSFT · Capital · Positive Cramer says Microsoft's AI data-center investment is finally paying off as Azure accelerates and Cloud revenue grows 27% to $59.3B, with RPO up 84% to $678B.
Read original ↗
Insider Monkey·3hRead more →
United States
▲

Atlassian Launches Forward Deployed Engineering Program for Enterprise AI

Atlassian Corporation announced the launch of its Forward Deployed Engineering program, which embeds senior applied AI engineers directly into customer environments to deploy production-ready AI solutions. The program targets a gap between AI adoption and business impact: while 85% of knowledge workers use AI, only 6% of executives can point to clear, organization-wide ROI, according to Atlassian's report Leading with Context: Lessons from Atlassian's AI Journey. Avani Prabhakar, Chief People and AI Enablement Officer at Atlassian, said the company is seeing 50% higher AI adoption in engaged accounts as a result of embedding engineers with customers. In Atlassian testing, grounding AI agents in the Teamwork Graph produced answers that were 44% higher quality while using 48% fewer tokens. Expedia used the program to archive 600,000 pages across Confluence and save approximately 3,200 hours annually, with engineering teams now running 10,000+ agent invocations each month across 50 live projects, while Reddit is partnering with the engineers to accelerate its enterprise AI transformation. Engagements typically run 12 weeks, and Atlassian is also releasing The Atlassian Forward Deployed Engineering Playbook.
About megatrends
Artificial Intelligence › AI Applications & Copilots ▲Technology
Artificial Intelligence › Agentic AI & Autonomous Workflows ▲Technology
Artificial Intelligence › AI Tooling, Data & MLOps ▲Technology
TEAM · Technology · Positive Atlassian launched a Forward Deployed Engineering program embedding AI engineers to deploy production-ready enterprise AI solutions, with customer wins like Expedia and Reddit.
Read original ↗
Business Wire·5hRead more →
SpainUnited States
▲

eDreams ODIGEO Partners With Amazon Alexa+ to Power AI Travel Search

eDreams ODIGEO announced a strategic collaboration with Alexa+, Amazon's next-generation AI assistant, to power travel discovery and booking. The integration uses eDreams ODIGEO's proprietary Model Context Protocol technology to connect its travel platform and operational voice to Alexa+, letting customers find and book flights, hotels, and car rentals through natural-language conversation. The company said the deal opens a new acquisition channel as its travel subscription model expands toward a goal of 13 million subscribers by March 2030. eDreams ODIGEO Chief Technology Officer Carsten Bernhard said conversational artificial intelligence is the latest major technological wave and a powerful accelerator for the business. The collaboration follows the Alexa Plus Partner summit held in Seattle last July, where eDreams ODIGEO was featured in the CTO Innovation Series hosted by Amazon Alexa.
About megatrends
Artificial Intelligence › AI Applications & Copilots ▲Technology
0QS9.LSE · Demand · Positive eDreams ODIGEO's integration with Alexa+ opens a new acquisition channel for flights, hotels, and car rentals, supporting its subscription growth goal.
Read original ↗
Business Wire·5hRead more →