Revised Labor Measures Promotion Act Takes Effect, Making Customer Harassment Measures a Corporate Obligation

時事通信··JP·Read original
2▲0 ▼0Impact / 5
Summary · why it matters

The revised Labor Measures Promotion Act took effect on October 1, making measures against customer harassment, known as kasuhara, an urgent priority for companies. The law defines customer harassment as conduct by customers and others in the workplace that, in light of the nature of the work, exceeds the range acceptable under generally accepted social norms and harms the working environment of employees. It obligates companies to clarify their response policies, make them known to employees, establish consultation systems, and respond appropriately once harm occurs. Companies with inadequate measures will be subject to administrative guidance. Ahead of the mandate, major taxi operator Nihon Kotsu stated in its basic policy that the company would respond proactively and installed electronic signs in its vehicles indicating that security cameras are recording. Tully's Coffee Japan changed its name badges to display initials only, and Aflac Life Insurance Japan formulated a response manual that includes guidelines on matters such as prolonged detention and procedures for handling incidents. In a survey conducted by the Tokyo Metropolitan Government last October, only 38.5 percent of companies said they were taking measures against customer harassment, and companies that had not done so cited difficulties in distinguishing legitimate complaints and a lack of know-how as challenges.

Impact on assets 1

Financials▲ · 1 stocks
Aflac Incorporated
AFL
± MixedRegulationrelevance

Aflac Life Insurance Japan formulated a customer-harassment response manual ahead of the new legal obligation, a compliance measure with no clear financial impact.

Off-coverage companies 1

Tully's Coffee JapanPrivate± Mixed
Regulationrelevance

Tully's Coffee Japan changed name badges to initials only to comply with the new customer-harassment mandate, a compliance step with no clear financial impact.

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