Texas Attorney General Ken Paxton has launched an investigation into StubHub over allegations of ghost ticketing, where the company cancels or fails to deliver World Cup tickets after payment. Paxton said his office is looking into reports that StubHub is not delivering tickets that Texas fans rightfully purchased, with soccer fans across the U.S. complaining that their tickets were cancelled days or even hours before events. StubHub blamed transfer problems in FIFA's ticketing platform, but consumers attribute the practice to sellers collecting payments for tickets they do not possess and then cancelling after failing to deliver. Paxton warned that if StubHub is ghost ticketing Texans, his office will use every tool to hold them accountable and urged affected fans to file complaints. StubHub, which acts as an intermediary between buyers and sellers, was not immediately available for comment.
StubHub Holdings, Inc.Texas AG investigates StubHub for ghost ticketing, threatening legal action and regulatory penalties.